Thank you for shopping with The SocialSoul Store. Please read this Shipping & Delivery Policy carefully to understand how your orders are processed and delivered.

Print-On-Demand Model

The SocialSoul Store operates on a Print-On-Demand (POD) model. Every product is custom printed after an order is placed.

• Order processing begins only after successful payment confirmation.

• Products are printed and packed by our fulfillment partner.

• Since each item is made-to-order, slight delays may occur during peak seasons.

Order Processing Time

• Standard processing time: 2–3 business days

• In some cases, processing may take up to 5 business days

• Orders are not processed on Sundays or public holidays.

Rush Order Service

We may offer Rush Order processing for faster dispatch:

• Same-day or next-day dispatch (where applicable)

• Availability depends on product type and service area

• Rush service speeds up production time but does not guarantee courier delivery speed

Shipping Locations

• We currently ship only within India

• International shipping is not available at this time

Estimated Delivery Time

Once dispatched, orders are typically delivered within:

• 2–5 business days (standard locations)

• 5–8 business days (some regions)

• Total estimated timeline: 3–7 business days

• In certain cases, delivery may take 5–10 business days depending on location

Location Impact:

• Metro cities generally receive faster delivery

• Remote or non-metro areas may experience slightly longer transit times

Please note: Delivery timelines are estimates and not guaranteed.

Shipping Charges

• Shipping charges (if applicable) are clearly displayed at checkout

• Free shipping offers are promotional and time-limited

• Any additional charges will be shown before order confirmation

Order Tracking

• Tracking details will be shared via email or WhatsApp after dispatch

• Tracking updates may take up to 24 hours to reflect

• Customers can track their order using the provided tracking link

Delayed or Failed Deliveries

Delays may occur due to:

• Incorrect or incomplete shipping address

• Courier partner delays

• Weather conditions

• Natural disasters, strikes, or government restrictions

• High seasonal demand

The SocialSoul Store is not responsible for delays caused by third-party logistics partners.

Incorrect Address & Re-Shipping

• Customers are responsible for providing accurate shipping details

• Orders returned due to incorrect address or failed delivery may require additional shipping charges for re-dispatch

• No refunds will be provided for delivery failures caused by incorrect customer information

Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged

• Defective

• Incorrect

Please contact us within 48 hours of delivery with:

• Clear product images

• Packaging images

• Order details

Eligible cases will be reviewed for replacement as per our Return & Refund Policy.

No Return or Exchange Policy

Since all products are custom printed on demand:

• Returns and exchanges are not accepted

• Refunds or replacements apply only for manufacturing defects or incorrect items

Please review product details and size charts carefully before placing your order.

Contact Us

For any shipping or delivery-related queries, please contact:

Email: support@thesocialsoulstore.com
Website: www.thesocialsoulstore.com
Location: Assam, India