Welcome to The SocialSoul Store FAQs — we’ve compiled answers to some of the most common questions our customers ask. If you still need help, feel free to contact us anytime at thesocialsoulstore@gmail.com.
Order & Payment
Q1. How do I place an order?
A: Simply browse through our collections, select your desired product, choose the size and color, add it to your cart, and proceed to checkout.
Q2. What payment methods do you accept?
A: We securely accept payments via PayPal and all major debit/credit cards through our integrated PayPal gateway.
Q3. Can I modify or cancel my order after placing it?
A: Yes — but only if your order hasn’t been processed for printing. Please email us immediately at thesocialsoulstore@gmail.com with your order details.
Shipping & Delivery
Q4. Do you offer international shipping?
A: Absolutely! We proudly offer worldwide delivery. Shipping charges and delivery times may vary based on your location.
Q5. How long will my order take to arrive?
A: Orders are typically processed within 2-4 business days and delivered within 7-14 business days depending on your region.
Q6. How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email to monitor your delivery status in real time.
Product & Quality
Q7. What type of materials do you use?
A: All our apparel is crafted with 100% premium combed cotton or high-quality fabric blends, bio-washed for extra softness and long-lasting durability.
Q8. How should I care for my clothing?
A: Machine wash inside-out with mild detergent, avoid bleach, tumble dry low or hang dry, and iron inside-out. Avoid ironing directly on the print.
Returns, Refunds & Exchanges
Q9. Do you accept returns?
A: Yes — we accept returns within 7 days of delivery for defective or wrong products. Please refer to our Cancellation & Refund Policy for full details.
Q10. How do I request a refund?
A: Email us your order details with photos (if applicable) at thesocialsoulstore@gmail.com. Refunds are processed as per our return policy.
General Queries
Q11. Are your designs unisex?
A: Most of our apparel collections, including t-shirts, hoodies, and sweatshirts, are unisex and available in a wide range of sizes for everyone.
Q12. Can I customize my order?
A: Yes — contact us directly at thesocialsoulstore@gmail.com for custom orders, bulk purchases, or personalized designs.
Still have a question?
📧 Email us at thesocialsoulstore@gmail.com — we’re happy to help!