Return & Exchange Policy - The SocialSoul Store

Return & Exchange Policy

Last Updated: 14/01/2026

Thank you for shopping at The SocialSoul Store. Please read this policy carefully before making a purchase.

Print-On-Demand Policy

The SocialSoul Store operates on a Print-On-Demand basis. Each product is custom printed only after an order is placed. Because of this:

  • Returns are not accepted

  • Exchanges are not accepted

This policy applies to all products unless stated otherwise.

No Return / No Exchange

We do not offer returns or exchanges for:

  • Size issues

  • Color preference

  • Design selection

  • Change of mind after purchase

  • Incorrect order placed by the customer

Customers are advised to carefully review:

  • Product descriptions

  • Size charts

  • Color options
    before placing an order.

Eligible Cases for Replacement (Exceptions)

Replacements are only considered in the following cases:

  • Product received is damaged

  • Product received is defective

  • Product received is incorrect (wrong item or wrong print)

To be eligible:

  • The issue must be reported within 48 hours of delivery

  • Clear photos or videos of the product must be provided

  • The product must be unused and unwashed

Approved cases will receive a replacement only, not a refund.

Color & Design Disclaimer

Please note:

  • Product colors may vary slightly due to screen brightness and lighting

  • Some product images are AI-generated or mockups

  • Minor variations in print placement are normal

Such variations do not qualify for return or exchange.

Incorrect Address or Delivery Failure

  • Customers are responsible for providing the correct shipping address

  • Orders returned due to incorrect address or failed delivery are not eligible for refund or exchange

  • Re-shipping may require additional charges

Cancellations After Order Placement

Once an order is placed:

  • It cannot be canceled, modified, or refunded

  • Production begins shortly after payment confirmation

Contact Us

For replacement requests or queries, contact us at:

📧 Email: support@thesocialsoulstore.com
🌐 Website: www.thesocialsoulstore.com
📍 Location: Assam, India

Policy Acceptance

By placing an order on The SocialSoul Store, you agree to this Return & Exchange Policy in full.

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