Return & Exchange Policy
Last Updated: 14/01/2026
Thank you for shopping at The SocialSoul Store. Please read this policy carefully before making a purchase.
Print-On-Demand Policy
The SocialSoul Store operates on a Print-On-Demand basis. Each product is custom printed only after an order is placed. Because of this:
Returns are not accepted
Exchanges are not accepted
This policy applies to all products unless stated otherwise.
No Return / No Exchange
We do not offer returns or exchanges for:
Size issues
Color preference
Design selection
Change of mind after purchase
Incorrect order placed by the customer
Customers are advised to carefully review:
Product descriptions
Size charts
Color options
before placing an order.
Eligible Cases for Replacement (Exceptions)
Replacements are only considered in the following cases:
Product received is damaged
Product received is defective
Product received is incorrect (wrong item or wrong print)
To be eligible:
The issue must be reported within 48 hours of delivery
Clear photos or videos of the product must be provided
The product must be unused and unwashed
Approved cases will receive a replacement only, not a refund.
Color & Design Disclaimer
Please note:
Product colors may vary slightly due to screen brightness and lighting
Some product images are AI-generated or mockups
Minor variations in print placement are normal
Such variations do not qualify for return or exchange.
Incorrect Address or Delivery Failure
Customers are responsible for providing the correct shipping address
Orders returned due to incorrect address or failed delivery are not eligible for refund or exchange
Re-shipping may require additional charges
Cancellations After Order Placement
Once an order is placed:
It cannot be canceled, modified, or refunded
Production begins shortly after payment confirmation
Contact Us
For replacement requests or queries, contact us at:
Email: support@thesocialsoulstore.com
Website: www.thesocialsoulstore.com
Location: Assam, India
Policy Acceptance
By placing an order on The SocialSoul Store, you agree to this Return & Exchange Policy in full.